AI front desk platform
PatientCopilot® AI Front Desk and Patient Engagement Platform
PatientCopilot answers calls, chats and texts for your practice, books appointments into your calendar, sends reminders and keeps every conversation in one inbox. It handles logistics and hands anything clinical to your team.
The problem
Patients move on when no one answers
A busy front desk cannot pick up every call, and new patients rarely leave a voicemail. The same is true for web chats and texts after hours.
PatientCopilot gives every inquiry a prompt, scripted reply and a path to a booked visit, within limits you set.
How it works
How PatientCopilot works
Map
We review your current tools, calls and handoffs and decide what the AI should and should not do.
Install
We connect your phone line, calendar, website chat and CRM, and write the scripts with you.
Improve
We review conversations in the first weeks, tighten answers and add automations as your practice needs them.
What is included
What you get with PatientCopilot
- AI answering for calls, chats and texts
- Appointment booking with calendar sync
- Two-way texting and email in one inbox
- Automated reminders and confirmations
- Lead follow-up and reactivation sequences
- Review request workflows
- Call tracking with source reporting
- Handoff to a person for clinical questions
Fit
Is this right for you?
It is a good fit if:
- You miss calls during busy hours, evenings or weekends
- Your replies to new inquiries take hours
- You use several disconnected tools for messages and scheduling
- You want conversations tied to the source that produced them
FAQ
PatientCopilot questions
Does PatientCopilot replace my team?
No. It answers when your team cannot and passes anything clinical or complicated to a person.
Can it give medical advice?
No. It handles hours, location, new-patient information, basic insurance questions and scheduling.
How is privacy handled?
We set it up with HIPAA-aware processes, limit what it collects and use a business associate agreement where a vendor handles protected health information.
Talk through the right fit for your practice
Book a free 30-minute strategy call. We look at how patients find you today and outline a 90-day plan with costs up front.