Service
AI Front Desk for Medical Practices
An AI receptionist that answers calls and chats, books appointments into your calendar and hands clinical questions to your team.
A missed call is a patient who books somewhere else
New patients rarely leave a voicemail. When your front desk is with a patient, on another line or closed for the evening, the caller moves to the next practice on the list. An AI front desk answers those calls and chats so the next step, a booked visit, still happens.
What it does
PatientCopilot® is our AI front desk and appointment-booking platform. It:
- Answers calls, chats and texts on your practice number or website, day and night.
- Answers common questions such as hours, location, new-patient information and basic insurance questions, using only information you approve.
- Books appointments into your calendar and confirms by text.
- Sends reminders to reduce no-shows and offers open times when someone needs to reschedule.
- Hands off to a person for anything clinical, urgent or outside its script.
- Records the source of each conversation in the CRM so you can see what drove it.
What we have seen
Between August 1 and October 29, 2026, our AI front desk booked 154 appointments for 6 client practices. Of those 154, 109 come from one dental practice whose voice booking data covers only 18 days; the other 45 come from 5 chiropractic practices. Of the 154, 27% were made outside weekday 9-to-5. These are portfolio totals from client accounts, counted from booking records. See how we counted and the evenings and weekends note. Individual results vary. No figure is a promise.
How we set it up
We write the scripts with you, set the limits on what it may say, connect your calendar and phone line, and test calls before launch. We review conversation logs in the first weeks and tighten answers. You can pause it at any time.
Who it fits
Any practice that misses calls or has an after-hours gap. See how it fits dental, chiropractic, med spa, plastic surgery, mental health and physical therapy practices. It also helps with patient reactivation when paired with email and text marketing. Read more on the PatientCopilot page.
FAQ
AI Front Desk questions
What is an AI front desk?
It is software that answers calls, chats and texts for your practice, handles common questions, books appointments into your calendar and sends details to your team. It follows the scripts and limits you set.
Does it replace my front desk team?
No. It answers when your team cannot, such as during a busy hour, at night or on a weekend. It passes anything clinical or complicated to a person.
Can it give medical advice?
No. It handles logistics: hours, location, new-patient information, insurance basics and scheduling. Clinical questions go to your staff.
How does it handle patient privacy?
We set it up with HIPAA-aware processes, limit what it collects, and use a business associate agreement where a vendor handles protected health information. We review the scripts with you before it goes live.
What does it connect to?
It connects to your booking calendar and phone line, and to a CRM so each conversation is tied to its source.
Who it is for
Built around your kind of practice
The same service is applied differently for each specialty. Pick the one closest to yours.
Talk through ai front desk for your practice
Book a free 30-minute strategy call. We look at how patients find you today and outline a 90-day plan with costs up front.