Service
Email and Text Marketing for Healthcare Practices
Appointment reminders, lead follow-up and patient reactivation by email and text, sent with consent and tracked to bookings.
Follow-up is where bookings are won or lost
A new inquiry that gets a reply in minutes is more likely to book than one that waits a day. A patient who gets a reminder is more likely to show up. And a patient who has not visited in a year may return if someone simply reaches out. Email and text make all three routine.
What we set up
- New-lead follow-up. An immediate text or email after a form fill or missed call, with a link to book.
- Appointment reminders. Confirmations and reminders by text and email, with easy rescheduling.
- Reactivation. Messages to patients who have not been in for a set period, sent in small, careful batches.
- Review requests. A prompt after a visit, handled with reputation management.
- Seasonal and offer messages. Occasional, relevant notes to your list.
- Registration and consent. Carrier registration for texting, opt-in records and clear opt-out handling.
How we run it
We connect messaging to your calendar and CRM so triggers come from real events. We draft the messages with you, send a test, launch and review open, reply and booking rates monthly. Messages stay short, avoid sensitive details and respect quiet hours. See CRM and marketing automation for how the data is organized.
Who it fits
Any practice with a patient list or a stream of leads. It pairs naturally with the AI front desk, which handles live conversations while messaging handles scheduled follow-up. Specialty guidance: chiropractic, dental, physical therapy and med spa.
FAQ
Email and Text Marketing questions
Is text message marketing allowed for healthcare practices?
Yes, with consent. Texting rules require registration with carriers and clear opt-in and opt-out. We set up the required registration and keep consent records.
What kinds of messages do you send?
Appointment reminders, new-lead follow-up, review requests, reactivation messages for lapsed patients and seasonal notes. Messages avoid sensitive health details.
Will messages reveal health information?
No. We keep messages general, such as time, place and a link, and we do not include diagnoses or treatment details.
Do you write the messages?
Yes. We draft them in your voice for your approval before they are sent.
Who it is for
Built around your kind of practice
The same service is applied differently for each specialty. Pick the one closest to yours.
Talk through email and text marketing for your practice
Book a free 30-minute strategy call. We look at how patients find you today and outline a 90-day plan with costs up front.